• We assure you of 100% genuine products but they are natural products and the images shown here are for illustration purposes only, actual products may vary from the pictures.
• If applicable, Lab Certificate will be provided for the item you purchase from us and that certificate will be from any of the Government Approved Gemological Laboratory of India.
• All the Rudraksha and Gemstone that we provide is pre-energized in Kaal Bhairav Temple Varanasi and the wearer can wear them without any energization.
• In Respect of our Government, We make sure to procure from Indian manufacturers or manufacture it within domestic boundaries only. Certain products listed on our website are completely manufactured locally in India.

R RUDRAKSHA is dedicated to providing the highest quality, 100% genuine products with an authenticity guarantee. As an ISO 9001:2015 certified company, we adhere to the strictest standards of quality and trust.

For products eligible for certification, we offer a Lab Testing Certificate from a government-authorized, ISO-certified laboratory. This ensures complete transparency and reinforces the authenticity of every purchase.

Your trust is our priority, and we take pride in delivering products that meet the highest standards of excellence.

The shipping policy for our products may differ depending on product availability and sometimes some customized Mala or Kantha may take 2-5 days for manufacturing or customization. This means that the shipping timing for these particular items may be different from other products and may take slightly longer. Therefore, the estimated shipping timing for each product is mentioned below to provide our customers with a clear understanding of when their order will be delivered. We strive to ensure that all orders are shipped within the specified timeframe and our team works diligently to fulfill all customization requests. We apologize for any inconvenience this may cause, but we assure you that the extra time spent on manufacturing or customization will result in a unique and high-quality product that meets your specific preferences. We appreciate your patience and understanding as we work to deliver your order in a timely and efficient manner.

Shipping Duration 

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For Normal Product: It usually takes aroused 7-8 days to get delivered.

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If the Product is customised:  If the product is customised. The delivery of the product may took longer than usual. It can be extended 8-12 days

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International Orders: Usually delivers within 15days of order confirmation 

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Note: we will try our level best to deliver the shipments on time to get more help regarding shipping Policy and fastest delivery please reach out to us. 

Email: rrudraksha.mail@gmail.com

Mobile Number:  +916394539333

Our company understands that sometimes customers may not be completely satisfied with the product they receive. In such cases, we are ready and willing to apologize for any faults or mistakes and work with our customers to find a solution. We value our customers and their satisfaction is important to us, which is why we have a 3-day return policy in place for all our customers. This allows them the opportunity to return the product and receive a refund or exchange if necessary. Our goal is to provide our customers with the best possible experience and we are committed to making things right if they are not satisfied with their purchase. We believe in co-operation and are always willing to go the extra mile to ensure our customers are happy with their products. We pride ourselves on our customer service and will do everything we can to resolve any issues that may arise.

Return Duration

You can return your products within 3 days of order delivered to you

Please Read The Below Criteria When You Wish Return / Exchange or Get Refund 

• -Return policy is essential for maintaining fair relationship with customers
• RRudraksha has a strict return policy
• Customers must follow rules and regulations for a hassle-free process
• Request for return or exchange must be made within 3 days of receiving order
• Necessary details such as order number and item details must be provided
• Product must be in original condition with labels, boxes, and invoices intact
• Returned item may be verified before processing request
• Order must be placed through official website
• Video of package being opened may be requested at time of delivery
• Shipping charges for return and shipping will be payable by customer.

Return Process 

• Please Drop Your Return/Exchange Request using Email or Telephonic Conversation
• Please share your order details and reason of return/exchange
• Share your proper address with Name, Address. pincode.2 Mobile Number for pickup request 
• We will process your request after we verify the returned product physically. 
• Return/Exchange only allowed when the product is unused and in original condition

Mobile Number: +916394539333

Email rrudraksha.mail@gmail.com

Refund Policy

At rrudraksha, we prioritize transparency and customer satisfaction, which is why we have a clear and accessible refund policy for all our customers. In the event that a customer wishes to return an item, our refund process typically takes around 7 days to complete after the return is successfully initiated. However, it is important to note that refunds will only be provided after a thorough inspection of the returned item. This process may take up to 7 days, after which the refund will be settled through the same payment source used at the time of placing the order. We encourage our customers to read our return policy carefully before initiating a return and assure them that we will do our best to process their refund as efficiently as possible. Our goal is to ensure that our customers are completely satisfied with their purchase from rrudraksha, and our refund policy is just one way we work towards achieving that goal. We value our customers’ trust and strive to make their shopping experience with us as smooth and hassle-free as possible.